TERMS, CONDITIONS, & DISCLOSURES

All delivery services provided by Emperor Augusto Courier and Delivery Services are regulated by the following provisions:

Service Provision: Emperor Augusto Courier and Delivery Services will provide pick-up and ground transportation services as ordered during Operation Hours from, Monday - Friday, 7:00 am to 7:00 pm PST.

Inspection and Search: Emperor Augusto Courier and Delivery Services reserves the right, though not obligated, to inspect and search any items tendered for shipment.

Limitations of Liability: Emperor Augusto Courier and Delivery Services shall not be liable for loss, damage, or delay arising from acts of God, public enemies, authority of law, strikes, weather, acts of shipper or consignee, improper packaging, or inherent nature of the shipment itself.

Liability Coverage: Emperor Augusto Courier and Delivery Services assumes liability for loss or damage up to $250 per package, excluding transportation costs, at no additional charge. In cases where loss, damage, or delay is caused by the negligence of Emperor Augusto Courier and Delivery Services, liability shall be limited to the actual value of the shipment, not exceeding $250 per package, excluding transportation costs.

Claims: Claims for loss or damage must be submitted in writing to Emperor Augusto Courier and Delivery Services within 14 days of delivery. Legal action must commence within 180 days of delivery, and claims are subject to the jurisdiction of the Superior Court of the State of California, Los Angeles County.

Contractual Modifications: No agent, employee, or representative of Emperor Augusto Courier and Delivery Services has the authority to modify any provisions of this contract without written consent from an authorized officer of the company. Any modifications or amendments to these terms and conditions must be documented in writing and signed by both parties to be considered valid and enforceable.

Emperor Augusto Courier and Delivery Services reserves the right to update, amend, or otherwise modify these terms and conditions at any time without prior notice. Such modifications will become effective immediately upon posting on our website. It is your responsibility to review these terms periodically for changes. Continued use of our services after such modifications constitutes your acknowledgment and acceptance of the modified terms.

For inquiries or concerns regarding these terms, please contact us at:

Service Limitations: Emperor Augusto Courier and Delivery Services imposes the following restrictions on the types of items that can be shipped:

  • Hazardous Materials: Emperor Augusto Courier and Delivery Services does not transport hazardous materials as defined by regulatory authorities, including substances that are flammable, explosive, corrosive, or otherwise pose a risk to health, safety, or the environment.

  • Perishable Goods: We do not accept shipments of perishable goods that require refrigeration or have a limited shelf life, such as food products, plants, and pharmaceuticals.

  • Firearms and Ammunition: Emperor Augusto Courier and Delivery Services does not transport firearms, ammunition, or any other weapons, including parts or accessories related to firearms.

  • Size or Weight Limits: Shipments exceeding specified weight limits may not be accepted for delivery.

For details on size and weight restrictions or other prohibited items, please contact Emperor Augusto Courier and Delivery Services.

Service Hours: Emperor Augusto Courier and Delivery Services operates from Monday - Friday, 7:00 am to 7:00 pm PST, with limited delivery available on weekends and holidays.

Payment Terms: Emperor Augusto Courier and Delivery Services accepts payment via,

Credit cards: Visa, MasterCard

Debit cards: Visa, MasterCard

Bank transfers

  • Invoices are issued Invoices are generated automatically upon completion of the delivery service. Each invoice includes detailed information such as the service date, service type, recipient details, and total charges, with late fees applied to overdue payments.

    Delivery of Invoices: Invoices are delivered electronically to the email address provided by the customer at the time of booking or registration. Customers are responsible for ensuring the accuracy of their contact information to receive invoices promptly.

Indemnification: By using our services, customers agree to indemnify and hold harmless Emperor Augusto Courier and Delivery Services from any claims, losses, or damages arising from their use.

Dispute Resolution: Emperor Augusto Courier and Delivery Services offers alternative dispute resolution methods such as arbitration or mediation. Disputes are subject to the jurisdiction of the Superior Court of the State of California, Los Angeles County.

Insurance Options: Optional insurance coverage is available for shipments beyond our standard liability of $250 per package. Contact us for details on additional coverage options.

Customer Responsibilities: Customers are responsible for providing accurate address information, proper packaging, and compliance with shipping regulations when using Emperor Augusto Courier and Delivery Services.

Modification of Terms: Emperor Augusto Courier and Delivery Services reserves the right to modify these terms and conditions at any time. Amendments will be effective immediately upon posting on the website. It is your responsibility to review these terms periodically for changes.

Notification of significant changes may be provided via email or through prominent notice on our website. Continued use of our services after such modifications constitute your acknowledgment and acceptance of the modified terms.

For questions or concerns regarding these terms, please contact us at:

Cancellation Policy:

Order Cancellation by Customer: Customers may cancel their order for delivery services by contacting Emperor Augusto Courier and Delivery Services through phone or email below.

Cancellations are accepted up to 3 hours prior to the scheduled pickup time without incurring any cancellation fees.

Cancellations made within less than 24 hours of the scheduled pickup time may incur a cancellation fee of $25.00 USD.

Order Cancellation by Emperor Augusto: Emperor Augusto reserves the right to cancel an order due to unforeseen circumstances such as inclement weather, road closures, or other events beyond our control.

Customers will be promptly notified of any cancellation and offered alternative delivery arrangements or a full refund.

Refund Policy:

Eligibility for Refunds: Refunds will be issued in the following circumstances:

  • Service Unavailability: If Emperor Augusto Courier and Delivery Services is unable to fulfill the delivery service due to circumstances within our control (e.g., unavailability of delivery partners).

    Service Unavailability:

    Emperor Augusto Courier and Delivery Services strives to maintain reliable and uninterrupted delivery services. However, there may be circumstances beyond our control that could impact our ability to fulfill delivery requests promptly. Such circumstances may include, but are not limited to:

    • Insufficient Delivery Partners: In cases where there are not enough available delivery partners to meet demand.

    • Technical Issues: Unforeseen technical difficulties or system maintenance that temporarily disrupt our operations.

    • Operational Challenges: Internal factors such as staffing shortages or logistical complications.

    If Emperor Augusto Courier and Delivery Services is unable to fulfill a delivery service due to circumstances within our control (e.g., unavailability of delivery partners), we will make every effort to notify affected customers promptly. We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve these issues swiftly.

    For any urgent inquiries or further assistance, please contact our customer support team at:

Cancelled Orders: Refunds will be processed for cancellations made within the specified notice period and eligible for a refund as per our cancellation policy.

Service Failure: In the event of delivery service failure resulting in loss or damage to the shipment, customers may be eligible for a refund as per our liability coverage policy.

Exceptions to Refunds: No refunds will be issued for:

  • Cancellations made after the specified cutoff time.

  • Services rendered or partially completed at the customer's request.

  • Instances where the customer fails to provide accurate delivery information leading to unsuccessful delivery attempts.

Dispute Resolution:

Customer Support: Customers experiencing issues with cancellations or refunds should contact Emperor Augusto Courier and Delivery Services' customer support team at:

Our customer support team will endeavor to resolve disputes and address customer concerns promptly and fairly.

Arbitration: Disputes that cannot be resolved through direct communication with our customer support team may be subject to arbitration as per our Terms of Use and Dispute Resolution Policy.

For any questions or concerns regarding these terms, please contact us at:

Privacy Policy: Emperor Augusto Courier and Delivery Services adheres to strict privacy practices in accordance with applicable laws. We collect, use, and protect customer information as outlined in our privacy policy compliant with GDPR, CCPA, and other relevant regulations.

© 2024. All Rights Reserved